Lowest price guaranteed — Hotel
Provided by WWTMS
When you make hotel reservations here at aircanada.com — provided by Orbitz, we want you to have the same assurance as you do with our Lowest Fare Guarantee for airfare.
Hotel Lowest price guarantee Terms and Conditions:
If you book a qualifying prepaid hotel rate on this site, and then find the same room, in the same hotel, for the same dates, at a lower price online, before taxes and fees, we'll refund the difference.
How do I identify a qualifying rate?
- Lowest price guarantee is only applicable to pre-paid hotel rates identified with the "Lowest price guaranteed" label.
What's the deadline to submit my claim?
- Submit your claim to firstname.lastname@example.org before the hotel applies cancellation fees. Note: Some hotels charge a cancel penalty regardless of when the reservation is canceled. The cancellation deadline is listed under hotel policies.
- Expect a response to your claim within 72 hours.
How is the refund processed if approved?
- If the lower rate was found on another site, Orbitz on behalf of WWTMS will refund the difference to the credit card you used to make your hotel reservation in approximately 7-10 business days.
Claim must include the following:
- First Name
- Last Name
- E-mail Address
- Confirm E-mail Address
- Phone Number
- Trip ID
- Hotel Reservation City
- Hotel Name
- Hotel Check-in Date mm/dd/yyyy
- Hotel Check-out Date mm/dd/yyyy
- Amount Paid for Hotel Stay
- Lower Price Web Site
- Lower Price Found
If we are unable to replicate the lower rate, the Orbitz Customer Experience Team will contact you via email to request additional information and documentation (such as a screen shot) to verify the lower on-line rate. Please keep a copy of all such documentation.
- The Lowest price guarantee applies only to online rates available to the general public. It does not apply to membership or corporate rates or special discounted rates including, but not limited to, AARP, AAA, military, government, or convention rates.
- The Lowest price guarantee does not apply to hotel rooms booked through or in combination with frequent stay, loyalty, points or other reward type programs, rooms booked through coupon promotions, won through contests or sweepstakes or transferred, or rooms booked on websites that do not allow you to see the name of the hotel until your reservation is complete.
- The Lowest price guarantee applies to the rate for room nights only. Promotional packages, deals, or bundles that may include additional amenities such as parking, meals, or entertainment are not eligible.
- Orbitz reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
- Orbitz will not be liable for the payment of any refunds under the Lowest price guarantee with respect to rates loaded in error by Orbitz or the hotel company or any printing, typographical, administrative or technological errors in any materials relating to in any materials relating to rates backed by the Lowest price guarantee.
- These Lowest price guarantee Terms and Conditions include and incorporate by reference the standard Air Canada Terms and Conditions and constitute the entire understanding between you and Orbitz relating to your hotel reservation.
- Void where prohibited by law. Orbitz reserves the right to modify or cancel the Lowest price guarantee at any time without prior notice. Any modification will be effective upon posting of modified Lowest price guarantee Terms and Conditions. Any cancellation will be effective upon removal of references to the Lowest price guarantee and the Lowest price guarantee Terms and Conditions from the Air Canada website.