WWTMS Privacy Protection Policy

We understand the importance of protecting the personal information of our customers and our employees. To earn and maintain your trust we have designed our policy to meet or exceed the requirements of applicable privacy and/or data protection legislation and the ten principles set forth in the Canadian National Standard for the Protection of Personal Information. In addition, we are constantly looking for new and better ways to secure your personal information and to ensure that it is used in a responsible and respectful manner.

Who we are

WWTMS is a Canadian travel agency and provider of technology and related travel services. WWTMS, through an arrangement with Air Canada, operates and manages the non-air travel products/services sold via the Air Canada Internet consumer website(s) ("AC Sites") and integrates links from the AC Sites to customized sites that are hosted, website created, and maintained by third party vendors, where customers of Air Canada can book relevant non-air travel products and services.

Our relation with Orbitz Worldwide, LLC

Orbitz Worldwide, LLC (“OWW”), one such third-party vendor of WWTMS, is an online consolidator of hotel and lodging accommodations, providing travel products and services through websites, affiliated websites, and toll-free call centers. OWW has been selected by WWTMS to provide blocks of hotel rooms to customers of Air Canada linking from an Air Canada Site to this site, hosted, created and maintained by third-party vendors. OWW, and not WWTMS, is the provider of such hotel rooms. Payment for reservations made through this web site is made to OWW and not WWTMS.

WWTMS has a Privacy Office that is responsible for ensuring compliance with the requirements of applicable privacy and/or data protection laws. Should you have any questions regarding this policy or concerns with respect to WWTMS's compliance with the requirements of applicable privacy and/or data protection laws, you may contact
WWTMS' Privacy Office as follows:

Law Branch, ZIP YUL 1276
7373 Cote Vertu West
St. Laurent, Quebec H4Y 1H4
Telephone: (514) 422-6020
Facsimile: (514) 422-2641

Identifying Purpose of Collection

When you make a booking and purchase through WWTMS, you will be required to provide certain personal information to complete your transaction. This may include name, address, telephone number, credit card number and expiry date. The information is required to identify you, in order to contact you, if necessary and to complete the process of your purchase.

A cookie is a small non-executable file that is stored on your hard drive for the purpose of identifying your computer. While it is possible to make a booking at aircanada-hotel.wwtms.com by having your browser's Internet security set such that it will not accept cookies your online experience may be greatly reduced.

WWTMS uses both session cookies and permanent cookies at aircanada-hotel.wwtms.com. Session cookies are active only during the period you are logged on to aircanada-hotel.wwtms.com website and are removed when you leave. They help us track the sections of the website that you use to allow us to make improvements in keeping with observed user preferences.

Permanent cookies remain on your hard drive until you remove them through your browser's Internet security settings. Permanent cookies are used to store user preferences such as preferred language and thus eliminate your having to make the same entries on each visit.

Our cookies are not tied to personally identifiable information.

This privacy statement covers the use of cookies by www.aircanada-hotel.wwtms.com only and does not cover the use of cookies by any third parties. Some of our business partners (e.g., tracking utilities) use cookies on our site. We have no access to or control over these cookies.

Flash LSOs

We use local shared objects, also known as Flash cookies, to store your preferences such as volume control or high game score, or display content based upon what you view on our site to personalize your visit. Third parties, with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.

Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here.

Conversion Beacons

WWTMS also uses Conversion Beacons (small, simple snippet of HTML code) inserted in the source of the designated website pages. Conversion Beacon technology works by leveraging industry standard browser based cookie technology and simple standard html coding. Email recipients who receive a Conversion Beacon enabled email message will receive a small unique cookie that is stored in their browser session. This unique cookie is later used to connect the email recipient with the subsequent recipient activity on the client website.

The purpose of tracking the activity is to better understand the email flow of our subscribers and to measure the effectiveness of ads. For this reason our Conversion Beacons are tied to personally identifiable information (email address).

When you make a booking and purchase through WWTMS, you provide WWTMS with your implied consent to use your information to fulfill your request.
You are also consenting to its processing by OWW and its third party credit card processors and to disclosure by OWW to certain other third parties who need to know this information, such as the applicable hotel or hotels for purposes of booking hotel accommodations on your behalf.  Additional terms, such as an individual hotel’s cancellation policy, may apply when you book hotel accommodations through this website.  Such additional terms will be made available to you in the area of this website where you are making such booking.

WWTMS email offers

When you make a booking and purchase through WWTMS you are added to our email list that will be used to contact you occasionally with offers that we feel will be of interest to you. If you do not want WWTMS to contact you with offers you may withdraw your consent at any time simply by changing your profile information and opting out of any or all of the email offers you no longer wish to subscribe to by clicking on 'email offers' on the homepage. If you later change your mind it is just as simple to opt back in to the email offers of your choice. In addition, all emails sent to you by WWTMS contain simple instructions telling you how to "unsubscribe."

Some information is collected automatically every time you visit aircanada-hotel.wwtms.com (e.g., cookies and conversion beacons).

If you opt in to one or more of WWTMS's email offers you are consenting to allow WWTMS to contact you regarding those offers.

You may withdraw your consent at any time simply by changing your profile information or by following the instructions on how to "unsubscribe" contained in all emails sent by WWTMS.

Third party Bookings, Changes to Bookings If a third party, including a family member, friend, or work colleague, seeks to make a booking on your behalf, that party will be asked to provide us with the same personal information that we would normally collect from you directly in order to complete your transaction. Unless and until we are advised otherwise, we consider that such third party has your consent and authorization to provide us with your personal information and make bookings (and changes thereto) on your behalf in accordance with this privacy policy. Please note that the collection, use and disclosure of your personal information by a third party is subject to your dealings with them and any applicable privacy policies and practices they may have.

If a third party who has booked your hotel or who otherwise has your full name and hotel booking number, contacts us and seeks information on your booking or wishes to make changes to it, we will disclose your booking information and allow such third party to make changes as we will conclude that you have given them your consent to do so. If you do not want an individual to be able to obtain information on or make changes to your booking, you should not share your hotel booking number with them.

Limiting Collection

WWTMS will limit the collection of personal information to that which is necessary to fulfill the purpose for which it was collected.

WWTMS uses contractual and other means to ensure that your personal information is afforded protection that meets the requirements of applicable privacy and/or data protection laws whenever a third party service provider is used to for research or survey purposes or to perform services on our behalf and that third party agent. Third party service providers may contact customers directly on our behalf to conduct research or surveys. Research and survey data is reported back to WWTMS as aggregated data with no reference to individual customers. These third parties may not use any personally identifiable information for their own marketing purposes.


In some cases, these third party service providers may be located outside Canada and may be required to disclose information to government authorities, regulators, courts, or law enforcement in those countries.


Customers who do not wish to be contacted for research or survey purposes should advise WWTMS' Privacy Office as indicated under “Accountability”.

Limiting Use, Disclosure and Retention

WWTMS will not use or disclose your personal information for purposes other than those for which it was collected without your explicit consent or as required by law. Customer information is retained for as long as necessary to fulfill the purposes for which it was collected.

When you join aircanada-hotel.wwtms.com, you can ensure that the personal information we hold is accurate and up to date. You supply the information and if it should change, for example if your telephone number changes simply click on 'View/Update My Profile" and make the necessary changes.

Personal information is encrypted as it travels over the Internet. Depending on your web browser you may see a secure webpage indicator, for example a closed lock in the lower right hand corner of the Internet Explorer browser.

The use of Secure Socket Layer protocol (SSL) allows all personal information such as your credit card number, to be encrypted as it travels from your computer to WWTMS's booking system. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone.

WWTMS's privacy practices are as outlined within this policy. Should you have any questions or comments you may contact
WWTMS' Privacy Office as indicated under "Accountability."

Individual Access

With certain limited exceptions as provided in applicable privacy and/or data protection laws you have a right to access your personal information held by WWTMS. You may access your personal information held in your aircanada-hotel.wwtms.com profile by clicking on 'View/Update My Profile" on the homepage or by contacting WWTMS's Privacy Office.

If you want access to your personal information on your booking through a WWTMS Call Centre you should have your hotel booking number available to help us ensure that you are entitled to access the information.

If you have other queries you may contact WWTMS' Privacy Office as indicated under "Accountability."

Challenging Compliance

If you have any concerns regarding WWTMS's compliance with the 10 principles set forth in the Canadian National Standard for the Protection of Personal Information, applicable privacy and/or data protection laws you may address those concerns to WWTMS's Privacy Office as indicated under "Accountability." Complaints concerning WWTMS's compliance with applicable privacy and/or data protection laws are taken seriously and all complaints are investigated.

Changes to the Privacy Policy

This policy took effect on June 1, 2006 and was last updated on August 30, 2011. WWTMS reserves the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy we will notify you on our homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.