Terms and Conditions
Relationship between WWTMS and OWWWWTMS is a Canadian travel agency and provider of technology and related travel services. WWTMS, through an arrangement with Air Canada, operates and manages the non-air travel products/services sold via the Air Canada Internet consumer website(s) (" AC Sites ") and integrates links from the AC Sites to customized sites that are hosted, website created, and maintained by third party vendors, where customers of Air Canada can book relevant non-air travel products and services.
Orbitz Worldwide, LLC (OWW), through its various travel distribution channels, operates and provides software, databases, services and other systems that enable users to search, reserve, and confirm travel products and services, including hotel room accommodations, through websites or telephone call centers. OWW has been selected by WWTMS to provide customers of Air Canada linking from an AC Site to this website the ability to search for hotels and reserve hotel accomodations. OWW, and not WWTMS, is the provider of such hotel services. Payment for reservations made through this website is made to OWW and not WWTMS.
For Canadian based transactions, your credit card will be charged by our affiliate, Terren Corporation.
For European based transactions, your credit card will be charged by our affiliate, Global Travel Online.
For US based transactions, your credit card will be charged by us, OWW.
Hotel bookings must be made through aircanada.com to be eligible for Aeroplan Mile accumulation. Any bookings made through other channels, including through a travel agent or the Air Canada call center are not eligible to earn Bonus Aeroplan Miles. Must be an Aeroplan Member to participate. If you are not an Aeroplan Member, you can visit the Aeroplan website (www.aeroplan.com) and enroll today. Membership in the Aeroplan Program is free and subject to the Program Terms & Conditions available at www.aeroplan.com. Aeroplan Miles will only be earned on hotels that show the Aeroplan icon and the Low Price Guarantee. Aeroplan Miles are awarded only on the amount of the base nightly rate which excludes all applicable taxes, surcharges, or any additional fees. Members who do not provide their Aeroplan Number before completing their hotel booking will not be eligible to receive Aeroplan Miles. Aeroplan Numbers cannot be added once the hotel booking is made and Aeroplan account cannot be retroactively credited. The member's Aeroplan account must be in good standing at the time the Aeroplan Miles are awarded. All Aeroplan Miles earned will be credited to the member's Aeroplan account once the hotel stay is completed. Please allow approximately 90 days after completion of the hotel stay for Aeroplan Miles to be credited. In the event a booking is cancelled, Bonus Aeroplan Miles will not be awarded.The Bonus Aeroplan Miles you earn are not Altitude Qualifying Miles and do not count towards Air Canada Altitude status.. Bonus Aeroplan Miles have no cash value and cannot be converted to cash or refunded if unused.Offer available for residents of Canada and the U.S. only. Offer is subject to change without notice. Other restrictions and conditions may apply.
Use of Personal Information; Additional Terms
You agree to abide by the terms and conditions of imposed by the hotel with whom you are making a booking through this website, including, as applicable, payment of all amounts when due, and compliance with all rules and restrictions regarding the availability of products or services related to such booking.
By accessing and using this website, you represent and warrant that you are eligible to register for, use or book the hotel accomodations available on the site. If you are minor (as defined under the laws of your jurisdiction or residence), do not access, use or register on the website.
OWW may charge a fee for the service it provides when you book hotel room accommodations through this website. Any service fee that OWW charges to you in connection with such a booking shall be non-refundable. In addition, you will be responsible for all charges, fees, duties, taxes, and assessment arising out of your use of the hotel accommodation(s) booked through this website.
Use of this Website
Unless we have granted you permission in advance and in writing, you may use this webite only for your personal, non-commercial use.
Except for personal use, noncommercial use, you may not copy, reproduce, upload, post, display, republish, distribute, transmit, modify any part of this website or its contents in any form or manner whatsoever.
Unless otherwise provided within these terms and conditions, or unless specific applicable law requires OWW to allow you to do so, you may not do any of the following:
Use any robot, spider, other automatic device, or manual process to monitor the content on this website;
Use this website other than to make legitimate bookings;
Use this website to make a false, fraudulent or speculative booking, or a booking in anticipation of demand;
Imply in any fashion that OWW is endorsing your products or services;
Place false or misleading information on this website;
Post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law; or for any other purpose that is unlawful or prohibited by these terms and conditions.
Use or access the website in any way that, in our reasonable judgment, adversely affects the performance or function of the website, or any other computer systems or networks used by OWW, other website users or members;
Upload or transmit to this website or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of the Site, or appropriate the Site or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party;
Use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of the site, or take any action that impose an unreasonable load on our equipment; or
- Disguise the origin of the information transmitted through the Site.
You represent and warrant that all information you supply to us about yourself and others, including email addresses, is true, valid and accurate, and that you have the right to supply us with such information.OWW, in its sole discretion, may, at any time and without advance notice or liability, terminate, suspend or restrict your access to all or any component of the website, even if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of the website, and destroy any copy you have made of any portion of the website. Accessing the website after such termination or suspension shall constitute an act of trespass. OWW shall not be responsible to you to such termination or suspension.
Any aspect of the website may be modified at any time, and without prior notice to you. We make no commitment to update the information contained on this website. You agree that OWW shall not be liable to you for any delay or other damages that might result from such modification or failure to update.
We may also, at any time, change or impose fees for certain services, or establish or change general practices and limits concerning certain services. We may also modify these terms and conditions, as provided in the Provisions of these Terms and Conditions section below.
Site Availability, Content and Viruses
We will use our reasonable commercial efforts to keep this website available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the website will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime.
The content on this website is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. Further, information provided regarding the services, amenities, products, etc. have been provided to us by the vendor. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available through the Site or obtained from a linked site.
You should not take any action based on information on this website until you have received a confirmation of your transaction. We endeavor to send confirmations within 24 hours of your booking. If you have not received a confirmation of your booking via e-mail, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our customer service department. The contact information is provided below.
We make reasonable attempts to exclude viruses from this website, but cannot ensure that the website will be at all times free from viruses or other destructive software. You are urged to take appropriate safeguards before downloading information from the website. We assume no responsibility for any damages to computer equipment or other property that may result from use of the website or downloading anything from the website.
Links to Third Party Sites
For your convenience, this website provides links to other websites. When you click on one of these links, you are leaving this website and entering another website. We are not responsible for such third party websites. You should carefully review the terms and conditions of use of these websites, because those terms will apply to your visit to these other sites.
This Site is the sole and exclusive property of OWW or its licensors. OWW and its licensors retain all right, title and interest (including all copyright, trademark, patent, trade secrets, and all other intellectual property rights) in the Site.
OWW and all other trademarks, trade dress, logos, slogans or service marks (“ Marks ” ) that appear, are displayed, or used on this website are registered or common law Marks of OWW and its providers. These Marks may not be copied, downloaded, reproduced, used, modified, or distributed in any way without prior written permission from OWW or the relevant provider, except as an integral part of any authorized copy of the website’ s content.
Any communications or materials you transmit to OWW, through this website, by electronic mail or otherwise, including any data, question, comments, rating of a property or attraction, suggestion, idea, or the like (" Communications or Materials ") will be treated as non-confidential and non-proprietary. By voluntarily submitting to us, or by posting on this website any Communications or Materials, you grant OWW, and all users of the website, a worldwide, non-exclusive, royalty free, perpetual, irrevocable, and fully sub-licensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from distribute, and display such Communications or Materials in any form, media or technology. We assume no responsibility for any Communications or Materials posted or submitted, or for the return or such Communications or Materials.
Disclaimer of Warranty
OWW and its providers make no warranty of any kind regarding this website, or the content, products or services available through this website, all of which are provided on an "as is" basis. OWW and its providers expressly disclaim any representation or warranty that the website will be free from errors, viruses or other harmful components, that communications to or from the website will be secure and not intercepted, that the services and other capabilities offered from the website will be uninterrupted, or that its content will be accurate, complete or timely. The fact that OWW is including or offering any product or service on this website is not an endorsement or a recommendation of the product or service.
OTHER THAN THOSE WARRANTIES WHICH, UNDER THE LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAWS, AND ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION, OWW AND ITS PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS, INCLUDING IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE.
Limitation of Liability
Subject to applicable law, use of this website and its content is at your sole risk. Services and products made available on this Site are subject to conditions imposed by the providers, including but not limited to tariffs, conditions of carriage, international conventions and arrangements, and federal government regulations. Providers who furnish products or services through this website are independent contractors, and not agents or employees of OWW.
IN NO EVENT WILL OWW OR ITS PROVIDERS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEBSITE, ANY HYPER LINKED WEB SITE, THE ACTS OR OMISSIONS OF PROVIDERS WHO FURNISH PRODUCTS OR SERVICES THROUGH THIS SITE, OR THE PRODUCTS OR SERVICES OFFERED BY PROVIDERS THROUGH THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, THAT ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH(I) ANY USE OF, BROWSING OR DOWNLOADING OF ANY PART OF THIS WEBSITE OR CONTENT, (II) ANY FAILURE OR DELAY (INCLUDING WITHOUT LIMITATION THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS WEBSITE FOR RESERVATIONS OR TICKETING), OR (III) THE PERFORMANCE OR NON PERFORMANCE BY US OR ANY PROVIDER, OR (IV) ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, EVEN IF OWW AND THE PROVIDER(S) HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.
If, despite the limitation above, OWW or a provider is found liable for any loss or damage which arises out of or is in any way connected with any of the occurrences described in the limitation above, then OWW and the provider’ s liability will in no event exceed, in total, the sum of US $250.00. Some states do not allow the limitation of liability, so the limitations above may not apply to you.
You agree to defend and indemnify OWW, WWTMS and any provider, and each of their respective officers, directors, employees and agents from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, in excess of the liability described above, in any action filed or commenced by any third party against OWW, WWTMS or any provider as a result of (1) your breach of these terms and conditions or the documents made part of these terms and conditions by reference, (2) your violation of any law or the rights of a third party or (3) your use of the website.
The laws of the State of Illinois (USA), without regard to its conflict of law rules, will govern these terms and conditions. The United Nations Convention on Contracts for the International Sale of Goods will not apply to these terms and conditions. If you take any legal action relating to your use of this website or these terms and conditions, you agree to file such action only in the state and federal courts located in Cook County, Illinois (USA). In any such action or any action we may initiate, the prevailing party will be entitled to recover all legal expenses incurred in connection with the action, including but not limited to costs, both taxable and non-taxable, and reasonable attorneys' fees.
Your acceptance of these terms and conditions, and your use of this website do not create a joint venture, partnership, employment, or agency relationship with us. You may not assign, delegate, or transfer your rights or obligations under these terms and conditions. If we fail to act with respect to your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any of these terms and conditions to be unenforceable or invalid, those terms or conditions will be enforced to the fullest extent permitted by applicable law and the other terms and conditions will remain valid and enforceable. The headings in these terms and conditions are for your convenience and reference; they do not limit or affect these terms and conditions. These terms and conditions, together with those items made a part of these terms and conditions by reference, make up the entire agreement between us relating to your use of this website, and replaces any prior understandings or agreements (whether oral or written) regarding your use of this website.
Provisions of these Terms and Conditions
These terms and conditions are specific to this website and supersede any prior terms and conditions relating to this website that were displayed on this website before the date stated above. Unless specifically provided, they do not supersede any additional terms and conditions for carriage, awards, attractions provided elsewhere in this website or the Air Canada websites.
You may preserve these terms and conditions in written form by printing them for your records, and you waive any other requirement that these terms and conditions be evidenced by a written document.
If you have any questions or concerns about these terms and conditions or if you need further assistance with respect to access to or use of the website or the services offered by OWW, you may contact our Customer Service department as indicated below.
Mailing address :
Customer Service, Orbitz, LLC
Re: Air Canada
500 West Madison Street, Suite 1000
Chicago, IL 60661
- 1-800-204-4048 (within the United States or Canada)
- 001-312-777-5330 (outside the United States and Canada)
Requisite State Licenses
*California: CST 2063530-50
*REGISTRATION AS A SELLER OF TRAVEL DOES NOT CONSTITUTE APPROVAL BY THE STATE OF CALIFORNIA. CALIFORNIA LAW REQUIRES CERTAIN SELLERS OF TRAVEL TO HAVE A TRUST ACCOUNT OR BOND. OWW HAS A BOND ISSUED BY ZURICH NORTH AMERICA IN THE AMOUNT OF $50, 000. OWW IS NOT A PARTICIPANT IN THE TRAVEL CONSUMER RESTITUTION FUND (TCRF).
For any question related to refunds, please contact Orbitz Customer Service at 1-800-204-4048 (within the United States or Canada) or 001-312-777-5330 (outside the United States and Canada).
*STATE OF NEVADA RECOVERY FUND FOR CONSUMERS DAMAGED BY SELLERS OF TRAVEL
You may be eligible for payment from the Recovery Fund if you have paid money to a seller of travel registered in the State of Nevada for the booking of travel services or a vacation certificate and you have suffered certain financial damages as a result of the transaction. To obtain information relating to your rights under the Recovery Fund and the filing of a claim for recovery from the Recovery Fund, you may contact the NEVADA CONSUMER AFFAIRS DIVISION OF THE DEPARTMENT OF BUSINESS AND INDUSTRY AT THE FOLLOWING LOCATIONS:
1850 East Sahara Avenue, Suite 101
Las Vegas, Nevada 89104
- E-mail: firstname.lastname@example.org
4600 Kietzke Lane, Building B, Suite 113
Reno, Nevada 89502
- E-mail: email@example.com